index

Shipping policy

At Divine Aura, we believe every soul carries its own aura, a divine essence that deserves to be felt, remembered, and celebrated. To ensure our creations reach you effortlessly, we are proud to offer a seamless, premium delivery experience straight to your doorstep.

1. Free Nationwide Shipping

We believe luxury should be accessible without hidden costs. We offer Complimentary Free Shipping all over Pakistan on every single order. No minimum purchase amount is required to qualify for free delivery.

2. Processing & Delivery Timelines

Once your order is confirmed on our store, it is carefully prepared and handed over to our trusted courier partners.

  • Karachi: Delivery typically takes 1 to 2 business days.
  • All Other Cities (Lahore, Islamabad, Faisalabad, etc.): Delivery typically takes 3 to 5 business days.

Please note that deliveries may occasionally experience slight delays during peak festival seasons, public holidays, or extreme weather conditions.

3. Courier & Tracking

We partner with Pakistan’s leading logistics and courier services (including Leopard, TCS, and Trax) to ensure your fragrance arrives safely. As soon as your order is dispatched, you will receive a tracking link via SMS or Email so you can monitor your package's journey in real time.

4. Cash on Delivery (COD) & Payment Options

To make your acquisition as seamless as possible, we offer:

  • Cash on Delivery (COD) across Pakistan (Pay only when you hold the package in your hands).
  • Prepaid Options via secure bank transfers or digital wallets upon request through our customer support.

5. Damaged Shipments

Our fragrances are housed in premium glass bottles and securely packed in protective transit materials to prevent damage. However, if your package arrives leaking, broken, or visibly damaged by the courier, please take a photo or video and contact our team immediately via WhatsApp. We will dispatch a complimentary replacement right away.

6. Delivery Assistance

If you need to change your delivery address, update your contact number, or check the status of a delayed shipment, our team is always here to assist you:

  • Call/WhatsApp: +92 (302) 102 - 3626
  • Email: divine.aura.pk@gmail.com
  • Location: Karachi, Pakistan