At DivineAura.pk, your satisfaction is our priority. However, due to the nature of our products, all sales are final and non-refundable.
We maintain strict hygiene and quality standards to ensure that every fragrance reaches you in perfect condition.
Exchange Policy
We offer exchanges only under specific conditions mentioned below:
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Items must be unused, unopened, and in their original packaging.
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Products that are used, altered, or damaged will not be eligible for exchange.
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Exchange requests must be made via email at [info@divineaura.pk] within 3 days of delivery.
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Exchanges are subject to product availability and may take up to two weeks to process.
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In the case of a price markdown during a sale campaign, clients may only exchange at the new discounted price.
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Promotional or discounted items are not eligible for exchange.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please notify us within 3 days of delivery by emailing [info@divineaura.pk] along with:
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Your order number
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Clear photos of the damaged or incorrect product
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A brief description of the issue
Our team will review your claim and guide you through the exchange process.
Shipping & Returns
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To return your product for exchange, please send it to our designated address (provided via email upon approval).
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Customers are responsible for shipping costs associated with returning an item.
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We recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
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Shipping charges are non-refundable.
Important Notes
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No refunds will be issued under any circumstances.
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Exchanges will only be accepted for the same product category (subject to stock availability).
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Online exchange claims for damaged goods must be made within 3 days of receiving the order.
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Processing and delivery of replacement items may take up to 14 working days.
Need Help?
For any questions or assistance regarding exchanges or return claims, please contact our support team at:
📧 info@divineaura.pk
🕓 Monday – Saturday |Â